The nearshoring hub of the Americas
Panama has established itself as a premium destination for call centers and BPO operations, offering 40-50% cost savings compared to the United States. With a bilingual workforce of over 8,000 professionals, EST timezone alignment, and tax benefits under Law 54, companies like Dell and Sitel have already established significant operations. Panama's BPO market is valued at $210 million with double-digit growth projected.
Discover the main opportunity areas in this sector
Help desk and technical support services for US and LatAm companies.
Telemarketing, lead generation, and customer service in Spanish and English.
Data processing, billing, and administrative operations.
"2,000 employees in Panama, 60% focused on LatAm market"
"One of the largest BPO employers in Panama"
Our specialized advisors can guide you through the entire process of establishing in Panama
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Last updated: 2/3/2025
